IMPaCT Care - Client snapshot autosave is malfunctioning and preventing updates – Incident details

All systems operational

Client snapshot autosave is malfunctioning and preventing updates

Resolved
Degraded performance
Started 18 days agoLasted about 6 hours

Affected

IMPaCT

Degraded performance from 3:02 PM to 8:54 PM

Clients Module

Degraded performance from 3:02 PM to 8:54 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    UTC
    Investigating

    We are currently investigating this incident where the client snapshot is not working properly. While snapshot content is still autosaved, adding and editing new content is disrupted.