IMPaCT Care - Intermittent timeouts – Incident details

All systems operational

Intermittent timeouts

Resolved
Major outage
Started 15 days agoLasted about 2 hours

Affected

IMPaCT

Major outage from 2:59 PM to 4:09 PM, Operational from 4:09 PM to 5:12 PM

Clients Module

Major outage from 2:59 PM to 4:09 PM, Operational from 4:09 PM to 5:12 PM

Enrollment Module

Major outage from 2:59 PM to 4:09 PM, Operational from 4:09 PM to 5:12 PM

Reporting Module

Major outage from 2:59 PM to 4:09 PM, Operational from 4:09 PM to 5:12 PM

SFTP

Major outage from 2:59 PM to 4:09 PM, Operational from 4:09 PM to 5:12 PM

AI Scribe

Major outage from 2:59 PM to 4:09 PM, Operational from 4:09 PM to 5:12 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    Some users are experiencing an issue with the application timing out while loading some screens