IMPaCT Care - IMPaCT App - Partial Outage – Incident details

All systems operational

IMPaCT App - Partial Outage

Resolved
Partial outage
Started 2 months agoLasted about 7 hours

Affected

IMPaCT

Partial outage from 12:11 PM to 2:15 PM, Operational from 2:15 PM to 7:07 PM

Clients Module

Partial outage from 12:11 PM to 2:15 PM, Operational from 2:15 PM to 7:07 PM

Enrollment Module

Partial outage from 12:11 PM to 2:15 PM, Operational from 2:15 PM to 7:07 PM

SFTP

Partial outage from 12:11 PM to 2:15 PM, Operational from 2:15 PM to 7:07 PM

Updates
  • Resolved
    Resolved

    We have seen no recurrence of the issue and are marking this resolved.

  • Monitoring
    Monitoring

    We have resolved the issue and will be monitoring the system throughout the day.

  • Identified
    Identified

    We have identified the source of the issue and are actively working to resolve it. We will continue to provide regular updates here.

  • Investigating
    Investigating

    We are investigating an issue with the IMPaCT application. Some users may experience intermittent errors when accessing the Client and Enrollment sections. Our team is fully engaged on a resolution and we will provide regular updates on the situation.